Refund policy

Returns

Our return policy lasts 10 days from the date your order is delivered. If more than 10 days have passed since delivery, we unfortunately cannot offer a refund or exchange.

Return Eligibility

To be eligible for a return:

  • Items must be unused, unburned, and in the same condition as received

  • Items must be returned in their original packaging

  • Proof of purchase is required

Non-Returnable Items

The following items are not eligible for return:

  • Gift cards

  • Giveaway entries or promotional entries of any kind

  • Downloadable or digital products

  • Certain health and personal care items

  • Perishable goods

  • Intimate or sanitary goods

  • Hazardous materials or flammable liquids or gases

Partial Refunds (If Applicable)

Partial refunds may be granted in the following situations:

  • Items returned in a condition not due to our error

  • Items missing original components or packaging

  • Items returned outside the 10-day return window

Restocking Fee & Shipping Costs

ForeverWick Candle Co. reserves the right to charge a $10 restocking fee for any return initiated for any reason.

  • We do not provide prepaid return labels

  • Original shipping fees are non-refundable

  • Customers are responsible for return shipping costs

Refunds are issued only after returned items are received and inspected.

Return eligibility and refund determinations are made at our discretion, based on item condition, timing, order history, and claim history.

Missing Items / Broken Candles

All ForeverWick Candle products are inspected and securely packaged prior to shipment. Due to the fragile nature of glass products, damage may occasionally occur during transit.

Inspection & Reporting

Customers must inspect their order immediately upon delivery.

Any claims for missing or damaged items must be submitted through our Customer Care Portal within
120 hours (5 days) of delivery:

👉 https://foreverwickcandle.com/pages/customer-care

Claims submitted outside this window may be denied.

Exceptions Requiring Documentation

If a claim is submitted outside the 120-hour reporting window, documentation may be required, including but not limited to:

  1. Business travel (itinerary dates overlapping delivery date)

  2. Leisure travel (itinerary dates overlapping delivery date)

  3. Death certificate (funeral within 7 days before or after delivery)

Approval of exceptions is at our discretion.

Missing Diamond in Candle

Each ForeverWick candle contains a genuine diamond concealed within the wax. Due to the nature of the product, diamonds may only become visible after extended burn time.

Diamond size, appearance, and value vary and are not guaranteed. High-value diamonds are promotional, limited, and rare.

If a diamond cannot be found, customers must submit a request through our Customer Care Portal within three (3) months of the purchase date:

👉 https://foreverwickcandle.com/pages/customer-care

Reports submitted outside this timeframe are considered invalid.

In the event of a confirmed missing diamond, the sole remedy is a replacement diamond or equivalent product, at our discretion. Cash refunds are not issued for missing or perceived diamond value.

Order Cancellations

Unshipped Orders

Orders that have not yet shipped may be canceled. Cancellation requests must be submitted promptly and are subject to customer service availability prior to shipment.

Shipped Orders

If a tracking number has been generated, the order is considered shipped and in the carrier’s possession. In this case, the order must be returned in accordance with this policy to be eligible for a refund.

Restocking Fee on Cancellations

ForeverWick Candle Co. reserves the right to charge a $10 restocking fee when canceling unfulfilled orders. Payment processing fees are non-refundable, and inventory must be restocked for resale.

Refunds (If Applicable)

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds are issued to the original payment method

  • Funds typically appear within 2–7 business days, depending on your bank or payment provider

Original shipping fees and applicable restocking fees are excluded from refunds.

Late or Missing Refunds

If you have not received your refund:

  1. Recheck your bank account

  2. Contact your credit card company

  3. Contact your bank

If the issue persists, please submit a request through our Customer Care Portal:

👉 https://foreverwickcandle.com/pages/customer-care

Exchanges

We only replace items if they are defective or damaged.

To request an exchange for the same item, please submit a request through our Customer Care Portal.
Approved exchanges must be returned to:

EJ Enterprises LLC
15210 Fitzhugh Rd. #2200
Austin, TX 78736
United States

Gifts

If the item was marked as a gift and shipped directly to you, you will receive a gift credit once the returned item is received.

If the item was not marked as a gift, the refund will be issued to the original purchaser.

Return Shipping

Customers are responsible for all return shipping costs. Shipping costs are non-refundable.

We strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items without tracking confirmation.

Discretion Clause

ForeverWick Candle Co. reserves the right to determine the appropriate resolution for any return, refund, exchange, or claim, including replacement, store credit, refund, or denial, based on order value, condition, timing, customer history, and carrier confirmation.