Customer Care

❤️ A Quick Update From Our Customer Care Team

Thanks so much for your patience! We’re experiencing a higher-than-usual volume of messages right now, and our team is currently a few days behind on replies — but we promise we’ll get back to you as soon as possible.

Here are a few important notes to help in the meantime:

🔥 Broken Candle or Damaged Product?

We’re prioritizing these tickets first. If you reached out about a broken candle, we’re on it and working quickly to get your replacement shipped.

📦 Wondering Where Your Order Is?

If you selected “Flat Rate Ground 2-5 Days”, rest easy — orders are being fulfilled in 3–4 days right now. We’ll reply to your email ASAP, but your order is moving.

If you selected “Post-Christmas Shipping”, thank you for helping us manage holiday volume! Your order will ship in the order it was received as we work through the queue.

🙌 We’re Scaling Up Support

We’ve brought on more team members to speed up replies and get everything caught up. Thank you for hanging tight while we work through this busy period.

If you’ve already emailed us, no need to send another — we see you, and we’ll get to your message soon. 💛